We have always considered a "collaborative approach" to be a prerequisite for profitable and effective operations, and a cornerstone to our success.

We offer a full range of integrated services to augment and support this collaborative approach:

Remote Technical Support: Customers can directly contact the Product Design Leader for technical items

On-site Technical Support: During the development phase we provide technical support, and where required, an R&D Liaison at the customer site

Remote Quality Support: Customers can address any quality issue directly to their assigned Customer Quality Contact

Video-conferencing: Our offices are equipped with video conferencing aids for both internal and customer communication

E-business services: A full suite of web-based communication services and operating tools, including:
- Forecasting
- Purchase Orders
- Invoicing
- Meeting Agenda Management Systems
- Production Quality Data and Statistics
- Product Technical Modification Communication
- Process Technical Modification Communication

ROAL Intranet Customer Access: Authorized Customer personnel can access the ROAL intranet and view permissible documents and activities